Shipping and delivery

Enjoy the convenience of fast, free delivery to your door! With the high price of fuel, even the shortest drives to get supplies can really add up. Let us help you cut the cost of your supplies even more by delivering everything you need right to your office door.

• Quill offers free delivery on orders $45 and over, excluding furniture, anywhere in the contiguous 48 United States.
• Quill ships to all 50 states and any territory bearing a U.S. zip code. (International orders are defined as shipments addressed to countries other than U.S. states or Territories.)
• Allow additional delivery time for special orders, custom-printed items and factory-direct items. Expected delivery dates can be found in your shopping cart and at checkout and on your final e-mail order confirmation.

Need to track your order?

Packages can be tracked the morning after your order is shipped. If you’ve already placed at least one order on Quill.com, click on the My Account tab and then click on the View History & Tracking link. Use our tracking tool to track any order, no matter how you placed it, with one simple click.

If you haven’t placed any orders on Quill.com, please Contact Us for assistance.

Get what you need when you need it!

We’ll deliver anywhere in the country from one of our fully stocked warehouses or directly from the manufacturer.

We ship to:

U.S. States
All 50 states including Alaska and Hawaii.
American Territories
In the South Pacific: Guam (GU) American Samoa (AS) Marshall Islands (MH) Federated Micronesia (FM) Northern Mariana Islands (MP) Palau (PW)	In the Caribbean: Puerto Rico (PR) Virgin Islands (VI) We do not ship to the British Virgin Islands.

• Orders from outside a U.S. state or territory must include a stateside address for shipping
• The customer is responsible for shipping the order from the stateside address to its final destination.
• Accounts that bill outside the United States will need to be assigned proper mail codes.
• Please e-mail us or call 800-982-3400 for more information.

Shipping and handling charges apply when:

• Your order is shipped beyond the contiguous 48 states
• A product description states "shipping additional"
• The subtotal of your order is less than $45; a flat rate of $7.95 will apply
• Delivery is expedited or special, such as second-day air, overnight delivery, or inside delivery. In zones where next-day delivery isn't available, you may request overnight priority for an extra charge

Most orders are shipped via UPS. They automatically provide inside delivery (the driver will bring the merchandise inside) on all items that don't require additional shipping and handling charges.

Furniture Delivery

• Standard Tailgate Delivery: This is our most economical choice. The driver will bring your furniture to the tailgate of the truck. It is the customer's responsibility to unload and bring it into the building. We recommend this choice if you have a loading dock and the staff available to take the merchandise off of the truck.
• Driver Assisted Delivery: This is a step-up in service from our tailgate delivery option. For an additional $25, the driver will assist you in carrying the merchandise to the ground floor of your building. We recommend this choice if you do NOT have the staff available to take the merchandise off of the truck and inside your building. Fireproof file cabinets and safes: additional options and charges may apply. A customer service representative will contact you with options.
• White-Glove Delivery: Our ultimate delivery experience includes the delivery, assembly and installation of your furniture in a single visit. In addition, it is scheduled at your convenience and also includes the removal of all packaging. Once your order is received, a furniture specialist will contact you to discuss this delivery option and provide you with a quote.

For more information, it's simple to contact us.

Delivery estimate dates

Delivery Estimate Dates provide you with a snapshot of when your order will arrive. With this up-to-date delivery information, you'll have the confidence of knowing that your order will arrive in time to meet your needs.

The delivery estimate date will be displayed in your shopping cart and at checkout.

Packing materials used in Quill orders

Our primary goal as your vendor is to ensure that your product is protected and you receive it in perfect condition. Whenever possible, we ship your products without packing materials to conserve resources. If your delivery needs extra protection, we use lightweight plastic air bags which, in many areas, can be recycled. It is our desire to be proactive in seeking environmentally responsible packaging options and methods.

Shipping orders at a future date

Get a head start on all of your volume supply orders. Complete your order for next year’s budget. Select a future ship date to lock in your pricing and save your valuable storage space. We’ll hold your order for up to 120 days and ship according to your needs. You will not be invoiced for the order until it ships.

 

To set up a future delivery, during the checkout process, choose the Shipping Information tab and choose Select Delayed Shipping. Then choose the date you want your order to ship. After choosing your date, click on the Add Attention to link to add a contact name or department if desired.

Return wizard

Whatever the reason, if you need to make a return, we will do what it takes to make it right. Simply choose how you want to contact us:

• If you have placed at least one order on Quill.com, go to the My Account tab and choose Make a Return from the drop-down menu. The next screen will feature our Easy Return Wizard where you can return items and submit replacement orders at the same time!
• If you’ve never placed an order on Quill.com, contact Customer Service by e-mail or phone us at 800-789-1331. Unless otherwise noted in our Return Policy, merchandise must be returned within 90 days for full credit, refund or replacement.

Return policy

Unless otherwise noted below, merchandise must be returned within 90 days for full credit, refund or replacement.

Machines and furniture must be returned in the original box.

Technology and Electronic Items

Non-defective technology and electronics items such as, but not limited to, electronics, printers, copiers, multifunction/fax machines, peripherals, networking, computer hardware, cameras, scanners, PDAs, monitors, multimedia projectors, and video equipment must be returned within 30 days and meet the following conditions: Returns must contain all original packing materials (including box), UPC codes on the box, all product documentation, parts, and accessories. Defective products must be handled under each manufacturer's guidelines. All computer product returns will be inspected and must be 100% complete.

Vending Equipment

The following policy covers non-defective vending equipment that includes, but is not limited to, bulk vending machines (gumball machines), electronic and mechanical snack machines, beverage machines, change machines and accessories. Defective products must be handled under each manufacturer's guidelines. Items must be returned within 30 days and meet the following conditions:

The box must contain all original packing materials (where applicable), UPC codes on the box, all product documentation as well as all parts and accessories. All returns will be inspected and must be 100% complete. Non-perishable free items included with a specific product purchase must be returned as well to receive credit.

Software

Software must be returned in the original, unopened packaging within 30 days from receipt of product for a full credit, return or replacement unless noted by the manufacturer. Any defective software must be returned within 30 days and will be exchanged for the exact same software. Software licensing varies by manufacturer; call 800-789-1331 for details. Multiple licenses may not be returned beyond 30 days for any reason unless authorized by the manufacturer.

Computers/Laptops

You must have all of your original packaging and documentation. All notebooks/laptops must be returned within 14 days of receipt of product for a full credit or refund. Defective products must be handled under the guidelines stated in the warranty and repair policy sheet included with the product. All returns will be inspected and must be 100% complete. Notebook/Laptop returns must contain all original packing materials (including box), UPC codes on the box, all product documentation, parts and accessories.

The Quill Brand® guarantee

If at any time you are not completely satisfied with the performance of any Quill Brand® product, we will replace the item or refund your money. Normal wear and tear excluded.

If a Quill Brand® ink or laser toner cartridge should ever be proven to have caused damage to a printer, Quill will pay for the repair as well as replace or refund the cartridge itself.